Return & Refund Policy
Last Updated: August 20, 2025
At VinylGlow, we strive to ensure that you are completely satisfied with your purchase. If you’re not happy with your order, we’re here to help!
Returns:
You can return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, the item must be in its original condition and packaging.
Non-Returnable Items:
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Custom products (e.g., personalized vinyl items)
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Gift cards
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days.
Exchanges:
We do not offer exchanges at this time. If you would like a different item, please return your original purchase for a refund and place a new order.
Shipping Costs:
Shipping costs are non-refundable, and you will be responsible for paying for your own return shipping costs.
How to Return Your Item:
To initiate a return, please contact us at Contact@VinylGlow.shop with your order number and the reason for the return. We’ll provide you with detailed instructions on how to send your item back.